Terms of Service

These Terms of Service ("Terms") govern your access to and use of the https://marketing-hub-llc.com website and any services provided by Marketing Hub USA LLC ("Marketing Hub USA", "we", "us"). By using this site or engaging our services, you agree to these Terms. If you do not agree, do not use the site or our services.

We may update these Terms from time to time. The revision date at the top of this page reflects the most recent change, and continued use of the site after an update constitutes acceptance of the revised Terms.

We provide social media marketing services, which may include social media management, content strategy, short-form video production, paid advertising on platforms such as Meta, Instagram, TikTok and LinkedIn, community management, and analytics and reporting.

The specific deliverables, timelines, fees and duration of any engagement are defined in a separate written proposal, statement of work or service agreement (each, an "Engagement Agreement"). Where an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement.

You agree to provide accurate information, timely feedback, and the access we need to perform the services — including partner-level access to advertising accounts, business managers, analytics properties and publishing tools. We do not request or store account passwords.

You are responsible for ensuring that any materials you supply (logos, images, footage, testimonials, product claims, music, and other content) are accurate, lawful, and free of third-party rights that would prevent our use of them in your campaigns.

Delays in approvals, access or asset delivery may shift agreed timelines without changing fees already due.

Fees are set out in your Engagement Agreement and may be structured as a monthly retainer, project fee, hourly rate, percentage of managed advertising spend, or a performance-based arrangement. Unless stated otherwise, fees are quoted in U.S. dollars and exclude applicable taxes.

Retainers are billed in advance on the first business day of each service month and are due on receipt unless other terms are agreed in writing. Project work is typically billed 50% at kickoff and 50% at delivery.

Advertising spend is paid by you directly to the advertising platforms unless we agree otherwise in writing. Media budgets are not our fees and are not refundable by us.

Because services are delivered as labor, work already performed is non-refundable. Late payments may result in the pause of active campaigns and publishing until the account is current.

Monthly retainers renew automatically each month until cancelled. Either party may cancel a retainer with 30 days' written notice, effective at the end of the following billing cycle. Fees for the notice period remain payable.

Scope changes to project work must be agreed in writing before the affected production sprint begins and may adjust fees and timelines.

On termination, we will hand back the ad accounts, pixels, content libraries and assets we manage on your behalf within 10 business days of final payment.

We commit to professional effort, disciplined testing and transparent reporting. We do not guarantee specific results, including reach, follower counts, engagement rates, cost per acquisition, return on ad spend, leads or revenue. Performance depends on factors outside our control, such as platform algorithms, auction dynamics, seasonality, pricing, product-market fit and your own operations.

Any figures shown on this website, including case study metrics, describe past results for specific clients and are illustrative only. They are not a prediction or promise of your outcome.

Our services depend on third-party platforms and tools. Those platforms set their own terms, policies and advertising rules, and may change them, restrict features, disapprove creative, or suspend accounts at their discretion.

You remain responsible for compliance with each platform's terms in connection with your business, products and claims. We are not liable for platform outages, policy enforcement, account restrictions or data reported by third-party tools.

You retain ownership of your brand assets and any materials you provide. Upon full payment for the relevant work, you receive ownership of the final deliverables produced specifically for you, excluding third-party assets licensed for your use (such as stock footage, music or fonts), which remain subject to their own licenses.

We retain ownership of our pre-existing methods, templates, frameworks, internal tools and know-how. Unless you opt out in writing, we may display finished work and non-confidential performance results in our portfolio and marketing.

All content on this website — including copy, layout, graphics and code — is owned by us or our licensors and may not be copied or reused without permission.

Each party agrees to protect the other's non-public business information disclosed during an engagement and to use it solely to perform or receive the services. This obligation does not apply to information that is public, independently developed, or required to be disclosed by law.

You agree not to misuse this website, including by attempting unauthorized access, interfering with its operation, scraping it at scale, introducing malicious code, or using it for unlawful, deceptive or infringing purposes.

Communications submitted through this website, including contact forms and email links, should not include sensitive personal data, payment card numbers or protected health information.

This website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted, secure or error-free.

Nothing on this website constitutes legal, financial, tax or professional advice.

To the maximum extent permitted by law, Marketing Hub USA and its owners, employees and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or relating to this website or our services.

Our total aggregate liability arising out of or relating to an engagement will not exceed the total fees you paid to us for the services giving rise to the claim during the three (3) months immediately preceding the event.

You agree to indemnify and hold harmless Marketing Hub USA from any third-party claims, damages, liabilities and reasonable legal fees arising from materials or claims you supply, your products or services, or your breach of these Terms or of a platform's terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The parties agree to attempt to resolve any dispute in good faith before pursuing formal action, and consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

Questions about these Terms can be sent to support@marketing-hub-llc.com or admin@marketing-hub-llc.com, or by phone at 305-404-9024. Marketing Hub USA LLC is based in Miami, Florida.