// support
Client support, without a ticket queue black hole.
Every active client gets a direct line to the people running their campaigns. Email support@marketing-hub-llc.com and a strategist — not a bot — replies within one business day.
// channels
How to reach us
Support email
support@marketing-hub-llc.comBest for campaign questions, reporting, billing and access requests. First reply within one business day.
New business
admin@marketing-hub-llc.comNot a client yet? Send your handles and goals and we'll audit the last 90 days for free.
Support hours: Mon–Fri, 9:00–6:00 ET. Paid-media emergencies are monitored outside hours for retainer clients.
// common requests
Answers before you email
Something is wrong with a live ad campaign
Email support with the platform, campaign name and what you're seeing. Ad delivery and billing issues are triaged the same business day.
I need access to my reporting dashboard
Send the email address that should receive access. We provision read-only dashboards for Meta, TikTok, Instagram and YouTube performance.
I want to change my plan or scope
Retainers adjust with 30 days' notice. Project scopes can be amended in writing before the next production sprint starts.
Billing, invoices and receipts
Invoices go out on the first business day of each month. Ask support for a copy, a W-9 or an updated payment method any time.
Handing over passwords and accounts
We never ask for passwords. Access is granted through Meta Business Manager, TikTok Business Center and YouTube channel manager roles.
Ending an engagement
Email support and we return every asset, ad account, pixel and content library we manage on your behalf within 10 business days.
Still stuck? Send us a message or email support@marketing-hub-llc.com.
// next step
Already a client and need something fixed?
Email support@marketing-hub-llc.com with your account name and what's happening. We triage the same business day.